As a contractor, you work hard to bring projects to a successful conclusion, but sometimes disputes arise with clients. Imagine: you've renovated a bathroom, the client seemed satisfied, but a few weeks later you get an angry email about 'defects' and the client threatens legal action.
When are you liable as a contractor?
As a contractor, you are responsible for proper work according to the agreements made. You are liable for:
- Defects that are the result of unprofessional work
- Not complying with agreed specifications
- Damage from using wrong materials
But not everything is always your fault
You are not liable for:
- Normal wear and tear over time
- Damage from improper use by the client
- Problems from defects in materials supplied by client
Practical tips for disputes:
1. **Document everything** - Photos, emails, WhatsApp messages. Everything can be important.
2. **Stay professional** - Emotions rarely lead to solutions.
3. **Investigate the complaint** - Go on site and assess objectively.
4. **Look for a pragmatic solution** - Sometimes a small concession is cheaper than legal proceedings.
When to engage legal help?
- With large financial interests
- If the client threatens with lawsuits
- When your insurance may need to be involved
Prevention: the best approach
Prevent disputes through clear quotes, good communication during work, and recording any changes in writing.
Are you dealing with a dispute as a contractor? Contact us for advice about your specific situation.